Privacy Policy

So-Peaceful Therapies Privacy Policy

Personal information So-Peaceful Therapies collect:

I currently collect and process the following information:

  • Name, Address, Email and Contact Telephone Number
  • Medical History and current health information

How your personal information is obtained and why I have it:

Most of the personal information I process is provided directly by you for one of the following reasons:

~ Administrative Purposes – to contact you regarding your bookings, correspondences regarding treatments or to send receipts.

~ To ascertain and tailor any treatments to your personal health conditions, taking in to account any contraindications to the treatments based on the information given.

I also receive information indirectly, from the following sources in the following scenarios:

~ General location from visiting this website – via Google analytics for the purpose of understanding website traffic.

I will not share this information with any other organisations or individuals and all personal medical information is treated as confidential and stored securely.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting me by writing an email or letter to the contact address given in this policy and any data will be removed immediately upon your request.

(b) I have a contractual obligation. (c) I have a legal obligation. (d) I have a vital interest (e) I need it to perform a public task. (f) I have a legitimate interest

How I store your personal information

Your information is securely stored. I will keep personal contact details and any health or medical conditions you disclose to me for the purpose of follow up treatments. If you request to have any information removed, I will dispose of your information by shredding any paper documentation (consultation forms and notes) and will remove any personal contact details from any electronic devices.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask for copies of your personal information.

Your right to rectification – You have the right to ask to rectify personal information you think is inaccurate. You also have the right to ask to complete information you think is incomplete.

Your right to erasure – You have the right to ask to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at So-Peaceful Therapies, if you wish to make a request.
Contact Details:

So-Peaceful Therapies. So-Mei Au, Ward and Cross, 95 Maple Road, Surbiton, Kingston Upon Thames, KT6 4AW

Phone number: 07780-6767576   Email:

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to:

So-Peaceful Therapies, Ward and Cross, 95 Maple Road, Surbiton, KT6 4AW if you are unhappy with how I have used your data.

You can also make a complaint to:

The ICO’s address: Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website:

Date of completed Privacy Policy: 15/11/2023